Jun 27

Spear Phishing: The Very Dangerous Latest Internet Threat

We have anti-virus software and anti-malware software to protect us while we surf the Internet. Because these applications have become more sophisticated, computer hackers are becoming more sophisticated in the way they attack us regular users. While computer support professionals can help you defend your computer against attacks, phishing, and the latest development, spear phishing are not technical issues that anyone can help you with. In this article, we look at phishing, and more importantly, spear phishing, both, which are on the rise.

  • Phishing and Spear Phishing. Most of us know of the emails that claim to come from a Nigerian prince or someone of the like who needs our help getting many millions of dollars out of a bank account. But what happens when an email comes from a company or person you know? Phishing is when an email comes from what seems to be a friendly source. Spear phishing is even more sophisticated. It may appear to be an email that comes from someone very close to you, someone like your boss or even a relative.
  • Turning Into a Major Problem. According to major security and technology firms, spear phishing which is proliferating at amazing rates, is becoming a serious problem for all internet users. Only this week, Google stated this strategy was used to attack hundreds of important Gmail accounts in the US.
  • Highly Targeted. Spear phishing attacks are very skilful in the way they can convince you they are from a legitimate source. You may think you are receiving a genuine email from a trusted supplier, bank, company or even colleague. Once you click on the link, or reply to the message, the email will be asking you for specific information. It may even send you to a website that looks exactly like your bank account login page, when it is not. Your information is harvested as you attempt to login normally.
  • How to Avoid. Even the best computer repairs and support professionals can only give you advice on how to deal with this threat. The number one rule that applies to any attack of this type is this; no credible company would ever contact you and ask you to login or enter any details. There is no real technology that can be used to identify this kind of email. There are some payment providers that are using verified email technology, which aids in the identification of their emails. eBay in Australia, is one company that has been extensively abused through spear phishing and have developed email identification measures. This still does not mean you should trust every email you get. Your only option is to carefully read and know, if someone is asking you to do something, or to add to your account, then it is probably a phishing attack. Remember, most of these emails are trying to get either your email account information or your banking and credit card information. Therefore, these emails are normally related to either of these.

Spear phishing is becoming so common place, and the tactics are becoming more sophisticated, with emails looking increasingly professional and reasonable. Never respond to any email, even if it looks legitimate. Your bank, your employer, your supplier, would never ask you for any particular information. Spear phishing is not hacking of your computer, but it is hacking of your common sense.

Author Bio: Tom Mallet is an Australian freelance writer and journalist. He writes extensively in Australia, Canada, Europe, and the US. He’s published more than 500 articles about various topics, including computer support and computer repairs.

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Jun 06

Scareware – Dealing With the New Online Plague

Scareware is the malware equivalent of spam. It’s everywhere. If you haven’t seen it yet, you will, in some form. This is a particularly grim version of the typical virus, able to infect a computer with a lot of Trojans simultaneously, including keyloggers. Scareware can be found on the most harmless looking sites, even pictures. If you’ve got your own computer repairs service, you can at least get some advice about how to manage it, but Scareware needs to be dealt with ASAP, so you may not have the luxury of getting advice when you need it.

Note: This article is intended to provide basic information about how to manage Scareware without getting too technical, but please be aware that you really do need some level of basic computer literacy to manage the issues.

Scareware attacks; Easily recognizable

Scareware attacks start with a bogus warning of a computer security issue with a dialog box for installing security fixes. This warning is usually designed to look authentic, but can sometimes tell you that a type of computer security you don’t even have is compromised.

The minute you see that screen:

  • If you’re at work, notify your IT services administrator immediately. The viruses can get into the entire system.
  • Don’t touch anything on the page or click on the “dialog box”. It isn’t a dialog box. The page is designed to download viruses if you click on anything, including any X buttons or other features of the warning.
  • Close the browser tab. This shuts off any further access to your computer.
  • Disconnect the internet connection, whether it’s a router or wireless, so the virus can’t access the internet. You may have the virus, but it can’t do much unless it’s connected to the net, and most importantly can’t start attacking your ID or online money or send your information anywhere.
  • Run a full security scan with your antivirus software. This should pick up several Trojans, if they’ve infected your computer. (Also check the software’s “holding pen” or quarantine for anything it may have caught itself, which won’t show up on the security scan.) Don’t be surprised to find anything up to 10 or even more Trojans.
  • Run another scan with an external name brand free scan like McAfee, AVG, or the Microsoft services. This is for confirmation that your computer is virus-free. Some of these scans, like the McAfee scan, can also identify cookies, which you can delete with your browser tools.
  • Notify your bank that you might have a problem. They will understand, and will also look out for any unusual transactions.

Making absolutely sure you’re OK:

If you’re not technically minded, get help, and get it immediately. Your computer service people can tell you how to manage the problems, or do it for you.

Do not take the risk of possible infections:

People have been cleaned out in a few hours by viruses like these. It’s not worth the risk. Play safe, all the time.

Author Bio: Tom Mallet is an Australian freelance writer and journalist. He writes extensively in Australia, Canada, Europe, and the US. He’s published more than 500 articles about various topics, including computer repairs .

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May 31

Build Relationships; Build Links

At the risk of sounding like a broken record, the best way to build your link profile isn’t through trick and gimmicks; it’s through building real relationships with real people and offering them valuable content they will want to link to on their own.

You’ve probably tried being rather direct with your link-building efforts. You contact a website via e-mail, pitch your site, try to convince the reader that you’re worth linking to, and then wait to see what happens. This is a slow, arduous process with a low return rate. You may send out thousands of e-mails and only get a handful of positive responses.

Now, this doesn’t mean you just blindly throw your quality content onto the web and see what sticks. It doesn’t mean you take a passive approach to building links. But it does mean that instead of bluntly asking for links that you develop a real relationship with specific people from which you would like links.

This will take some research and will take some effort, but it will bring in quality results.

When looking for people to connect with, you need to find well-connected people who may actually be interested in what you have to offer. While I would love to get a link from a popular blog, if that blog isn’t relevant to my interests I would be wasting my time trying to connect with those people.

Once you have a group of people you’d like to connect with, engage with them over the various channels they provide. As always, it’s important that you add value to the conversation (i.e. saying more than “great article” or “this was interesting”). Throughout this process, you’ll need to ascertain their interests. What sort of content are they looking for?

After you develop this quality content they may be interested in, be sure they know about it. Don’t overwhelm them, but use that already-established relationship to pitch what you have to offer.

Again, this takes a bit more time and effort, but in the long run is well worth it.

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Apr 22

Internet Ethics: Being Ethical Online

For some people – probably due to their ability to hide behind the cover and anonymity of the Internet – doing business online or running an e-commerce website doesn’t require the same level of ethics as a traditional business.

This simply isn’t the case.

While there are plenty of unethical websites, even sites that are just scams to get your money or information, this doesn’t mean that the online world has more lax business ethics. And while there are plenty of offline businesses that are unethical, and while there seems to be an ever greater number of unethical online businesses, it doesn’t remove the need for every business to be ethical.

In fact, there really isn’t even a different set of ethics for online business compared to traditional businesses; the ethics of running a business holds true regardless.

The goal of your business is to provide quality products and services to your customers. It also involves being honest with your customers, your employees, and yourself. Your products should do what they claim to do and customers should get what they’re expecting to get. Even though they can’t come back into your store, item in hand, angry and demanding a refund, it doesn’t mean you’ll be able to build a successful business with shoddy products. In fact, ethics may be even more important in these cases as a customer can easily spread the story of their bad experience online or even go as far as having your website taken down.

Simply put, you shouldn’t make claims and promises about your business, your products, or your warranties that you can’t or won’t be able to back. Don’t deceive people with small print or use the convenience of the Internet to not deal with issues (i.e. not answering e-mails or not providing contact information).

Get the proper business liscenses, pay your taxes and any fees, and run a respectable business. Keep your customers’ information private.

Simply put, manage an ethical, honest business – even if it’s an e-commerce one.

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Apr 22

Understanding The Sales Funnel Concept

Online marketing has quite a few benefits when compared to its traditional counterpart. The most prominent one is, without doubt, the ability to know at every point what a user is doing and gather statistics that will show you how to improve the sales process.

This advantage must be leveraged though and the best way to do that is through the sales funnel methodology. The critical part that differentiates this paradigm from others is the understanding that a sale is not an action, but a process. The goal is to take leads, turn them into prospects, make them committed and finally transact the sale.

Each step in this work flow is by necessity “leaky”. Not all leads will transform into prospects and not all prospects will actually purchase your product. This is how the sales funnel metaphor emerged: high level input, low level output.

The benefit of this approach is that it allows us to optimize each step to ensure the maximum possible output and thus sales. We will now try to cover the various methods and best practices that ensure this optimal path.

Step 1: Converting leads to prospects

Typically, this step is realized through the use of landing pages. It doesn’t matter whether you get the traffic from pay per click (PPC) campaigns or banners. The basic idea is the same. You want to ensure  that there’s consistency (as in the message of the ad is the same with the message of the offer) and that you only ask for a relatively low commitment. This can come in many shapes and sizes. Most of the time it involves an exchange between contact data and a freebie. While the freebie part is self explanatory, contact data can be quite diverse. It can be an e-mail address, establishing an account for a membership site or something as simple as pressing “Like” for a Facebook page.

The basic idea is to select those people that are genuinely interested in your niche (although not necessarily your product) and at the same time get the possibility to pitch them later on.

Step 2: Converting prospects to committed

This is basically the art of salesmanship in its traditional form. Persuasive tactics, special offers, discounts, testimonials and so on, each have their place. The current trend is to take this step as a process of its own. The basic idea behind e-mail marketing for example is to take the vertical paradigm of the sales letter (high amount of information in a short period) and transform it into a horizontal one   (take the benefits, testimonials and special offers and show them in bit sized mode over a longer period). Usually this translates into higher conversion ratios and obviously is the best route to take.

Step 3: Converting committed to sales

Perhaps one of the most ignored steps, this is actually critical in the success of an online venture. The truth is that shopping cart abandonment is quite high, regardless of the niche. There are several ways to tackle this problem.

The first and most important aspect is to ensure that the transaction is easy to accomplish. You must support as many methods as payment as possible and make it clear of what each method entails.

The second aspect that is worth considering is the addition of a bonus, unspecified anywhere else. This appeals to the greed mentality and should give you a significant increase of the conversion rate.

Step 4: Don’t forget the upsell

Again, one of the steps most marketers forget. Think about it. You have someone that has just purchased your product. You have overcome several barriers to do that. Isn’t it easier to sell again to that person, rather than convert another lead? That whole infrastructure designed to build prospects now shows its real value. You can tap your customer base again and again.

This is a Guest post by Neil Jones, who Specializes in launching ecommerce sites, he is currently plying his trade as head of marketing for eMobileScan. With 18 websites based all around Europe they are on course to be one of Europe’s largest online retailers of Industrial handheld computers like the Motorola MC9090 or Motorola MC75. Neil has been an online marketer for the past 6 years and in that time he has owned and run a range of sites all built around the ecommerce platform.

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Apr 20

Video Marketing- How to Make Sure You Can Legally Use the Music You Want In Your YouTube Video

Good music is going to make a good video even better. Whether that means a bit of intro music, background music to play throughout, or other snippets of audio, music will help you set the tone and engage the viewer. However, it’s not always easy to know what music you can or can’t use commercially or how to ensure you’re allowed to use certain music.

Your first option is to make the music yourself; dust off the piano and tune up your guitar. Not only are you going to be saving yourself some money, but you’ll be able to further develop a talent and have complete creative control on the end product.

Now, if you’re musically challenged (and don’t want to put in the years of work it takes to develop the musical talent) the better option is likely to buy some music to use. You can try finding free music to download, but you’ll encounter two potential problems:

  1. You run the risk of downloading viruses or corrupt files.
  2. You can’t be positive you have the legal rights to use the music.

However, there are plenty of royalty-free sites (like FreshMusic.com and iamusic.com) out there which ensure you’re buying the rights to the song and can freely use the music for whatever you need. Regardless, you’ll want to make sure you read all the fine print to make sure you’re getting music that you can use as often and you want and as much as you want. You should also be allowed to alter it as much as you want.

You want to find royalty-free music because that means you don’t have to pay each time it’s used or played. Radio stations, for instance, have to license songs and will often have to pay a royalty for each time they air the song; you will want to license royalty-free music so you only have to pay the one-time fee.

Do it right, and you can greatly improve any and all videos you’re making.

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Mar 16

Impersonal Personalized Marketing

I recently received an e-mail with this postscript:

P.S. I checked the weather and saw it is only 56°F in Lehi… A little nippy! It is a cool (for us) 43°F here at our office in Hicksville NY right now.

For those of you who may not be aware, the corporate headquarter of Professional Marketing International are in Lehi, UT and this individual – after discussing the business of the e-mail – decided to add a personal touch with a comment on the weather in Lehi as it relates to the weather in Hicksville.

First things first.

No one, when talking about the weather, is going to bother trying to figure out how to type the little ° symbol. I have no idea how to type that; I had to copy and paste it from their e-mail.

Secondly, if someone is talking about the weather, they would just type “56 degrees” or maybe just “56″ and count on context clues so I would know they were talking about the weather.

Lastly, if you look at the actual degrees cited, it was actually warmer in Lehi than in Hicksville (which is, apparently, a real place) so the postscript should really have read something like:

P.S. I checked the weather and saw it is 56°F in Lehi… It’s warming up! It is still cool (for us) 43°F here at our office in Hicksville NY right now.

The e-mail ended up being spam, which shouldn’t be surprising at all. It wasn’t from anyone I knew and the postscript was obviously an automated message which likely used RSS weather feeds to fill in the blanks.

But here’s the takeaway:

This is actually a good idea. For a half a second I thought this person actually put some effort in to personalize their e-mail. In the second half of that second I realized it was all a ploy, but for some of the less clever or less aware individuals out there, it may have actually worked.

But if you’re going to do something like this – institute an automated system to add a personal touch – do it right. Have the output be something different, depending on if the weather is warmer, colder, or about the same. Or don’t talk about the weather. Mention something from the local news or a local landmark.

Don’t lie and don’t deceive, but utilize the technology out there to draw people in.

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Dec 17

A Farewell From Courtney

After just a few great months with PMI, I’ve (sadly) had to put in my two week’s notice. My husband and I are relocating to the east coast and we’re thrilled for the new opportunities that are waiting for us there. It’s been a fun, albeit short, ride working as the principal blogger of pmiinternet.com. I’m sad to say goodbye to this great company and to the readers of this site, but I’m sure that my illustrious successor (who is still TBD) will do a great job taking over and making this blog their own.

Since we’re heading into a new era for this blog, we’d like to hear what thoughts or suggestions you may have about the site. What do you want to see more of? What are you sick of? Give us feedback by leaving a comment and we’ll do our best to incorporate your suggestions.

Best of luck to all of you lovely, intrepid conquerors of the interweb in your future endeavors!

-Courtney

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